Terminka Terms of Service

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1. General provisions

  1. These Terms of Service (“Terms of Service”) set out the rules for using services provided electronically by DOIT-BI Sp. z o.o., with its registered office in Wrocław, pl. Powstańców Śląskich 1/11, 53-329 Wrocław, KRS 0001034827, NIP 8992959861, REGON 525250584, operating under the Terminka brand (“Terminka”, “we”), through the Terminka Partner and Terminka mobile applications, the terminka.com website, and related communication and offer presentation channels (the “Services”).
  2. Terminka can be contacted by e-mail at support@terminka.com or by phone at +48 570 704 956. For matters related to personal data protection, you may also contact us at rodo@terminka.com.
  3. Acceptance of the Terms of Service means that an agreement for the provision of electronic services is concluded between the user and Terminka.
  4. These Terms of Service define the rules for using the Services by both Partners and Clients, including the rules for using paid features made available to Partners.

2. Definitions

For the purposes of these Terms of Service, the following terms shall have the meanings set out below:

Terminka – DOIT-BI Sp. z o.o. with its registered office in Wrocław, operating under the Terminka brand.

Partner – an entrepreneur, salon, practice, studio, service point, or a person carrying out a professional activity, using Terminka Partner to organize work, manage an offer, and serve Clients. A Partner may also be a natural person without a NIP number who buys a paid plan as a consumer (a “Consumer Partner”).

Client – a person using the Terminka application, website, or other Terminka channels to search for a Partner’s offer, contact a Partner, or make a Booking.

Partner Application / Terminka Partner – software and service for Partners provided by Terminka as a web panel and mobile applications, enabling in particular the management of the Profile, offer, calendar, staff, Bookings, communication with Clients, reminders, promotional coupons, Subscription, and Additional Services.

Client Application / Terminka – an ecosystem of channels for Clients provided by Terminka, including the website, mobile applications, and other modules and channels used to browse Partners’ offers, contact a Partner, discover local services, and make Bookings.

Account – a set of data, settings, and resources assigned to a user, enabling the use of selected Service functions.

Profile – a Partner or Client profile created in the Terminka System.

Booking – an order placed by a Client for a service with a Partner through Terminka or another channel made available by the Partner within the Terminka System.

Partner Panel – the part of the Services available to the Partner, used to manage the offer, availability, staff, communication, and other features available within a given plan.

Subscription – a paid access plan to Terminka Partner features purchased by the Partner under the terms set out in the Terms of Service, price list, special offer, individual offer, or purchase interface.

Additional Services – paid features and services offered to the Partner outside the basic scope of the Subscription, including in particular additional SMS messages, SMS balance top-ups, or other features indicated in the current price list or in the application.

Promotional Coupon – a discount mechanism made available to the Partner in Terminka Partner, allowing the Partner to grant a Client a discount or another benefit under conditions specified by the Partner.

SMS Balance – prepaid funds available in the Partner’s Account, used to settle the cost of additional SMS messages sent by the Partner through Terminka.

Partner Services – all services offered by the Partner through Terminka or presented in the Partner’s Profile. The Partner is solely responsible for their performance, quality, legality, compliance with the description, and price.

User – a Partner or a Client.

Client Card – the set of questionnaires (including health questionnaires), consents, signed documents, scans of paper documents, before-and-after photos and care plans that the Partner keeps for its Client in Terminka Partner under §8A.

3. Scope and nature of the Services

  1. Terminka provides technological tools supporting Partners in calendar management, work organization, client relationship handling, offer presentation, and communication related to visits.
  2. Terminka may enable the Partner to present the Profile, offer, contact details, price list, hours of availability, graphic materials, and other content in the application, on the website, and through other Terminka channels.
  3. A Partner may use Terminka in particular:
  • with the online Booking function enabled, or
  • in a model where only the Profile and contact details are presented without active online Booking.
  1. Terminka is not a party to the agreement for the provision of services concluded between the Partner and the Client and is not responsible for the performance of the Partner Service, its quality, legality, price, or compliance with its description.
  2. Under the current operating model, Terminka does not act as an intermediary in payments for Partner Services provided to Clients unless expressly stated otherwise.
  3. At the same time, Terminka may make its own paid features and services available to Partners, including Subscription, Additional Services, SMS balance top-ups, and the Promotional Coupon function.
  4. Terminka does not charge commission based on the number of Bookings, number of visits, or first visits of a Client unless expressly stated otherwise in a separate offer or price list.
  5. The scope of available features may depend on the selected plan, implementation stage, special offer, promotion, or individual arrangements with the Partner.

4. Conditions of use

  1. Use of the Services requires a device with Internet access and an up-to-date version of the application or browser.
  2. An Account may only be used by persons authorized by the Partner or by the Client themselves.
  3. The following is prohibited:

a) providing unlawful content,
b) infringing third-party rights,
c) attempting unauthorized access to Terminka systems,
d) circumventing technical security measures,
e) using the Services in a manner that disrupts their operation,
f) sending spam to Clients or other users.

  1. The Partner and the Client undertake to use the Services in accordance with the law, the Terms of Service, and good practices.

5. Registration and Account

  1. The Partner may independently create an Account and independently complete the Profile and offer in the Partner Panel.
  2. A Client may create an Account or use selected features that do not require full registration, if such features are available.
  3. The User is responsible for the accuracy of the data provided, the security of access to the Account, and the confidentiality of the password. Each member of the Partner’s staff uses their own Account. The rules for giving other persons access to an Account and the liability for doing so are set out in paragraph 9 of §8A.
  4. Terminka may suspend or delete an Account in the event of a serious breach of the Terms of Service or the law.
  5. At the Partner’s request or with the Partner’s consent, Terminka may additionally provide implementation support, including the technical creation of the Partner’s Account and the initial completion of the Partner’s Profile, including adding information about the business, services, prices, service duration, contact details, and other offer elements based on materials or sources indicated by the Partner.
  6. If the option referred to in paragraph 5 is used, the Partner is responsible for the truthfulness, completeness, accuracy, and legality of the data and materials provided to Terminka.
  7. After the first login, the Partner is required to change the temporary password, if one was issued, and to promptly verify the correctness of the data assigned to the Account and Profile.

5A. Subscription, payments, and Partner settlements

  1. Use of Terminka Partner may be subject to payment in accordance with the current price list made available to the Partner in the application, service, purchase process, special offer, or individual offer.
  2. The standard Subscription price is PLN 89 net per month for the first user and PLN 15 net per month for each additional user, unless the current price list, special offer, or individual arrangements provide otherwise.
  3. Unless expressly stated otherwise, all prices indicated in the Terms of Service are net prices and will be increased by the applicable VAT.
  4. Within the Subscription, the Partner may use the Terminka Partner features available in a given plan, including one SMS reminder sent 24 hours before a confirmed visit.
  5. Additional SMS messages beyond the scope covered by the Subscription are settled at the rate of PLN 0.10 net per 1 SMS sent to a Polish phone number, unless the current price list provides otherwise.
  6. Additional SMS messages may be settled using the SMS Balance topped up by the Partner via a payment operator made available by Terminka, in particular Stripe.
  7. The Partner may make payments for the Subscription or Additional Services using payment methods made available in a given sales channel, including payment cards, Google Pay, or other methods indicated by Terminka or the payment provider.
  8. If the purchase of a Subscription or Additional Services is made through an app store, payment operator, or another third party, the regulations and terms of that provider may also apply.
  9. At the Partner’s request, Terminka shall issue a VAT invoice in accordance with applicable tax regulations, based on the data provided by the Partner.
  10. Failure to pay for the Subscription, lack of funds in the SMS Balance, or unsuccessful payment authorization may result in restricted access to paid features or suspension of additional SMS sending until the outstanding amounts are settled.
  11. Terminka does not charge Clients for Partner Services under the current operating model unless expressly stated otherwise.

6. Bookings, communication, and visit organization

  1. A Booking is made through the Terminka application or another channel of the Terminka System made available for this purpose. Confirmations and reminders may be sent by e-mail, SMS, or push notification.
  2. The scope, number, and type of messages sent in connection with a Booking may depend on the Subscription plan, the Partner’s settings, and the available SMS Balance.
  3. Unless the current plan or offer provides otherwise, one SMS reminder sent 24 hours before a confirmed visit is included in the Subscription. Additional SMS messages are paid in accordance with §5A.
  4. The Partner undertakes to keep information about services, prices, visit durations, and available time slots up to date.
  5. The Partner is responsible for ensuring that the terms of providing the Partner Service, including the price and duration of the visit indicated in the Profile, are consistent with the Partner’s actual offer.
  6. The Partner undertakes to carry out visits in accordance with the confirmed schedule and, if unable to do so, to promptly contact the Client through an available communication channel and inform them of the change.
  7. The rules for cancelling or changing a visit are determined by the Partner. If the Partner does not specify their own rules, it is assumed that a Booking may be cancelled until the visit begins.
  8. Terminka sends technical and transactional messages. Marketing communication is carried out solely on the basis of the appropriate consent, if such consent is required.

6A. Promotional Coupons

  1. Terminka may make available to Partners the function of creating, publishing, and handling Promotional Coupons in Terminka Partner.
  2. The Partner independently determines the terms of a Promotional Coupon, including in particular its value, scope of application, validity period, usage limits, and the services covered by the Coupon, if the relevant function is available in the application.
  3. The Partner bears sole responsibility for the content, legality, terms of fulfillment, and business effects of Promotional Coupons made available to Clients.
  4. Terminka provides only a technical tool for handling Promotional Coupons and is not responsible for the Partner’s decision to grant a discount or for the performance of a Partner Service covered by a Coupon.
  5. Unless expressly stated otherwise, the use of a Promotional Coupon reduces the price of the Partner Service at the time of Booking, but does not mean that payment for the service is made through Terminka.

7. Publication of the Partner Profile and Partner materials

  1. Terminka may publish the Partner’s name, logo, business description, photos, price list, contact details, hours of availability, and other materials provided by the Partner or entered by the Partner in the Partner Panel, to the extent necessary to present the Profile and offer in the Terminka System.
  2. The Partner represents that they have the rights or appropriate consents to use the materials provided to Terminka and to publish them in accordance with paragraph 1.
  3. The Partner grants Terminka a non-exclusive, royalty-free right to use the materials referred to in paragraph 1 solely for the purpose of presenting the Profile, offer, and Terminka features.

8. Personal data and privacy

  1. The rules for processing personal data are described in the Terminka Privacy Policy and, in relation to the Partner, in the Data Processing Agreement (DPA).
  2. To the extent that Terminka processes the Partner’s client data on the Partner’s behalf, the Data Processing Agreement (DPA) concluded in electronic form shall apply.
  3. The Partner undertakes to fulfill information obligations toward its clients and to process only the data necessary to carry out the visit, provide the service safely, and use the Services.
  4. The Partner may process special categories of personal data, including health data, in Client Cards under §8A. Outside Client Cards, the Partner does not enter special categories of personal data into Terminka Partner, in particular into visit notes, comments or the Client description.

8A. Client Cards, questionnaires and health data

  1. Terminka Partner provides the Partner with tools for keeping Client Cards. The data contained in Client Cards (“Card Data”) is entered by the Client — in the Terminka app or through a one-time form link — or by the Partner and its staff.
  2. The Partner is the controller of Card Data: it decides what data it collects, for what purpose and for how long it keeps it. The Client sees the Partner’s details as data controller before signing and in every signed document. Terminka processes Card Data as a processor — on behalf of and on the instructions of the Partner — under the Data Processing Agreement (DPA). Terminka does not use Card Data for its own purposes, in particular for analytics, marketing or model training, and does not share it with other Partners.
  3. Health data belongs to the special categories of personal data (Art. 9 GDPR). The Partner processes it only on the basis of the Client’s explicit consent, given in the questionnaire by a separate tick or signature, or on another legal basis, and collects only the information needed to provide the service safely.
  4. Access to Card Data on the Partner’s side depends on the role in the Partner’s team:

a) the owner has full access to the Card Data of its Clients; only the owner can export a Client’s dossier, carry out an erasure request, delete a card or a paper document, and view the access log (depending on the plan);
b) a manager has access to cards, consents and the archive of signed documents, uploads scans of paper documents and sets retention periods;
c) an employee has access to the cards, consents and photos of the Partner’s Clients within the limits set by the Partner; the Partner may limit an employee’s access to questionnaires for the services that employee provides;
d) an employee marked by the Partner as dismissed loses access to Card Data immediately.

  1. Other Partners have no access to Card Data, even if the Client uses the services of several Partners: each Partner’s data is stored separately.
  2. Terminka’s apps and administration panel contain no functions that let Terminka staff view the contents of Card Data. Technical access to Card Data is possible only on the Partner’s instructions or to fix a failure, only for authorised persons bound by confidentiality, and only to the extent necessary for that purpose.
  3. Terminka stores Card Data on servers in the European Economic Area (Amazon Web Services, Frankfurt) and applies, in particular, the following safeguards:

a) encryption of data in transit (TLS);
b) encryption of questionnaire answers, including health data, in the database using AES-256;
c) storage of signed documents and photos in closed, encrypted storage, with access to a file only through a link of limited validity;
d) one-time form links of limited validity and, depending on the Partner’s settings, confirmation with an SMS code;
e) immutability of signed documents: each document has a checksum (SHA-256), and a change to a card creates a new version without overwriting the previous one;
f) an access log that records viewing, downloading, exporting, withdrawal and deletion of Card Data (who, when, from which address) and is protected against undetectable changes;
g) backups and incident response procedures.

  1. The Partner sets retention periods separately for cards, health data, consents, photos and signed documents. If the Partner has not set its own periods, Terminka’s standard periods apply. When the retention period ends, the data is deleted automatically. The Partner is responsible for ensuring that the chosen periods comply with the law and with its obligations to document its services.
  2. Each member of the Partner’s staff uses their own Account; sharing login details for the owner’s or another employee’s Account is prohibited. The Partner is responsible for the actions of persons to whom it has given access to its Account or device, and for the consequences of disclosing login details to third parties. The Client is responsible for the security of their device and login details and for the consequences of giving other persons access to their Account. Terminka is not liable for access to Card Data obtained with valid login details disclosed by a User.
  3. In the Terminka app, the Client sees their cards, consents and signed documents separately for each Partner and can:

a) download a copy of a signed document;
b) withdraw consent at any time — this does not affect the lawfulness of processing before withdrawal;
c) export their data held by the Partner (Art. 15 and 20 GDPR);
d) send the Partner a request to erase all data, a single card or a photo (Art. 17 GDPR).

  1. The Client’s requests are carried out by the Partner as data controller, and Terminka provides the technical means for this. Deleting the Client’s Terminka Account does not delete Card Data held by the Partner; to have it deleted, the Client sends a request to the Partner.
  2. The Partner is responsible for the legal basis for processing Card Data, fulfilling information obligations towards Clients, the content of the questionnaires and consents it uses, granting access only to persons who need it for their work, revoking such access in time, and handling Clients’ requests within the deadlines set by the GDPR.
  3. As a processor, Terminka is responsible for processing Card Data in accordance with the DPA and the Partner’s documented instructions, for applying security measures in accordance with Art. 32 GDPR, and for notifying the Partner of a personal data breach without undue delay. Terminka is not responsible for the lawfulness of the Partner’s data collection, the content of questionnaires, or the Partner’s decisions on staff access.
  4. After the Partner’s Account is deleted, Terminka makes Card Data available for export for 30 days and then deletes it within 60 days, unless longer retention is required by law. Backups are overwritten in the standard cycle.

9. Liability

  1. Terminka provides the Services in accordance with the law, the Terms of Service, and with due care.
  2. Terminka shall not be liable for:

a) the performance and quality of the Partner Services,
b) damage resulting from improper use of the Services by the user,
c) interruptions caused by force majeure, failures of independent providers, or maintenance works.

  1. The Partner bears sole responsibility for the truthfulness of the offer description, the qualifications of the staff, the legality of the services provided, the content of Promotional Coupons, the accuracy of prices, availability, and dates, and the compliance of the conducted business with the law.
  2. If a third-party claim against Terminka results from unlawful content, materials, Promotional Coupon terms, the offer, or the Partner’s actions, the Partner shall be liable to Terminka for the resulting damage to the extent permitted by law.

10. Complaints and termination of the agreement

  1. Complaints regarding the Services should be submitted to support@terminka.com or via the form available in the application, if such form has been made available.
  2. Complaints are reviewed within 14 business days unless applicable law requires a shorter period.
  3. The Client may terminate the agreement for the use of the Services by deleting the Account or discontinuing the use of features that do not require registration.
  4. The Partner may terminate the agreement by deleting the Account or by contacting Terminka.
  5. Terminka may terminate the agreement for important reasons, in particular in the event of a serious breach of the law or the Terms of Service, with an appropriate notice period or with immediate effect in the case of obvious abuse.
  6. Deleting the Partner’s Account does not release the Partner from the obligation to settle amounts due that arose before the date of termination.

11. Changes to the Terms of Service

  1. Terminka may amend the Terms of Service for legal, organizational, technical, or functional reasons.
  2. Terminka will inform users of material changes through the application, service, or e-mail with appropriate notice.
  3. Continued use of the Services after the changes take effect means acceptance of the new wording of the Terms of Service.
  4. A User who does not accept the changes may terminate the agreement before the date on which the changes take effect.

12. Governing law and final provisions

  1. The law of the Republic of Poland shall apply to the Terms of Service.
  2. Disputes with Partners shall be resolved by the court having jurisdiction over Terminka’s registered office, subject to mandatory provisions of law.
  3. In relations with consumers, the relevant consumer protection laws shall apply.

Annex A — Provisions for Partners

  1. The Partner publishes only truthful information about services, prices, duration, and availability and is responsible for its accuracy, legality, and compliance with the law.
  2. The above rules also apply to data and materials provided by the Partner to Terminka for the technical creation of the Account, completion of the Profile, or preparation of the offer, if the Partner uses this support option.
  3. To the extent that Terminka processes the Partner’s client data on the Partner’s behalf, the Data Processing Agreement (DPA) concluded in electronic form shall apply.
  4. The Partner may use integrations and additional functions made available by Terminka, including calendars, SMS, Promotional Coupons, SMS Balance, and other functions available in a given plan. The Partner is responsible for the legality of the way these functions are used, their configuration, and their consistency with the Partner’s own offer.
  5. It is prohibited to mislead, infringe third-party rights, spam clients, or store sensitive data without an appropriate legal basis and data minimization.

Withdrawal from the contract by a Consumer Partner

  1. A Consumer Partner who bought a paid plan without providing a NIP number may withdraw from the contract within 14 days of concluding it, without giving any reason.
  2. To withdraw, it is enough to send a clear statement to support@terminka.com. The model form below may be used, but it is not obligatory.
  3. If the Consumer Partner requested the service to start before the withdrawal period ends (by ticking the relevant box at payment), on withdrawal they pay an amount proportionate to the period in which the service was provided until withdrawal.
  4. The remaining amount is refunded without undue delay and no later than 14 days after we receive the statement, using the same means of payment that the Consumer Partner used.
  5. This section does not apply to Partners who concluded the contract as a business (with a NIP number).

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

— To: DOIT-BI Sp. z o.o., pl. Powstańców Śląskich 1/11, 53-329 Wrocław, NIP 8992959861, e-mail: support@terminka.com
— I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract for the provision of the following service: plan ……… in the Terminka service
— Date the contract was concluded: ………
— Name of consumer(s): ………
— Address of consumer(s): ………
— E-mail address of the Terminka account: ………
— Date: ………
(*) Delete as appropriate.

Annex B — Provisions for Clients

  1. The rules for cancelling and changing visits are determined by the Partner.
  2. Terminka does not collect payments from Clients for Partner Services and does not intermediate such payments under the current operating model unless expressly stated otherwise.
  3. The Partner is responsible for the performance of the service, its terms, and communication concerning a specific visit.
  4. Terminka may send Clients technical messages regarding a Booking, including confirmations and reminders.

Annex C — Special offer for the first 50 Terminka Partners

  1. This Annex sets out the terms of a temporary special offer made available by Terminka to the first 50 Partners qualified to participate.
  2. Under the special offer, the Partner receives the possibility to use Terminka for a period of 6 months without Subscription fees.
  3. The special offer may also include initial completion of the Profile, assistance with launching the Account, and a short demo after activation.
  4. The 6-month period is counted from the date of activation of the Partner’s Account or from another date expressly indicated to the Partner by Terminka.
  5. Using the special offer does not require linking a payment card at the time of application.
  6. After the 6-month period expires, Terminka does not automatically collect any charges unless the Partner gives separate consent to continue using paid services under new terms.
  7. Additional SMS messages beyond the scope covered by the special offer may be charged in accordance with the current price list if the Partner chooses to activate such services.
  8. Terminka reserves the right to end the special offer once the place limit has been exhausted.

Effective date of the Terms of Service: 15.10.2026
Version: 2.1 (EN)