Account and Data Deletion – Terminka Partner

1. Quick summary (for all users)

Delete your account in the app.
Terminka Partner (Partner): Profile → Personal profile settings → Delete account.
Terminka (Client): Profile → Settings → Delete account.
Alternatively: send a request from the e-mail address linked to your account to privacy@terminka.com with the subject “Account deletion”.
After confirming your identity, we begin the deletion process without unnecessary delay.

2. What is deleted

Once account deletion has been successfully initiated, we remove:

account data and profile, settings, preferences;
user-generated content (for example profile and service photos);
booking history and in-app communication;
technical identifiers associated with the account.

Exceptions are described in sections 4 and 5.

3. Data export before deletion (Partner – Terminka Partner)

The Partner may request a data export (CSV/JSON) by writing to privacy@terminka.com.
Under the Data Processing Agreement §10, the export is available for 30 days from the request, after which we proceed with deletion.

4. Data we must retain (legal obligations)

accounting and billing records — 5 years after the end of the tax year;
data needed to establish, exercise or defend legal claims — generally up to 6 years;
security and technical log entries — typically up to 12 months.

Once these periods expire, the data is permanently deleted or anonymised.

5. Backups and technical timeframes

Data is removed from operational systems within 60 days after the end of service delivery. Backups are overwritten or removed according to their retention cycles.

6. The Partner’s client data (processor role)

For the Partner’s client data, Terminka acts as a data processor.
A deletion request submitted by the Partner is treated as an instruction to delete that data once the export has been provided, in accordance with the Data Processing Agreement §10.

7. Withdrawing consent for communication and notifications

Regardless of account deletion, you can withdraw marketing consents in the settings or through the unsubscribe link in any message. Push notifications can be switched off in your device or system settings.

8. Identity verification and security

For requests sent by e-mail we may ask for verification, for example a verification code or a repeated login.
Requests submitted on behalf of a Partner must come from the account owner or a person with administrator permissions.

9. Contact

E-mail: privacy@terminka.com (preferred)
Address: DOIT-BI Sp. z o.o., pl. Powstańców Śląskich 1/11, 53-329 Wrocław
Data Protection Officer: rodo@terminka.com

Note for iOS and Android users: deletion can be initiated directly in the app, in accordance with Apple and Google guidelines on account removal.

Terminka Account and Data Deletion