Terminka Referral Program Rules

Last updated:

Version: 2026-09
Effective date: 1 October 2026

§ 1. General provisions

  1. These rules (“these Rules”) set out the terms of the referral program “Terminka Referral Program” (the “Program”).
  2. The organizer of the Program is DOIT-BI Sp. z o.o., with its registered office in Wrocław, pl. Powstańców Śląskich 1/11, 53-329 Wrocław, KRS 0001034827, NIP 8992959861, REGON 525250584, operating under the Terminka brand (“Terminka”, “Organizer”).
  3. These Rules supplement the Terminka Terms of Service available at terminka.com (the “Terminka Terms of Service”). Capitalized terms not defined in these Rules have the meaning given to them in the Terminka Terms of Service. In matters concerning the Program, these Rules prevail; in all other matters, the Terminka Terms of Service prevail.
  4. Participation in the Program is voluntary and free of charge.
  5. The Program covers only Partners whose country of registered office indicated in the company details on the Account is Poland. All amounts in the Program are expressed in Polish zloty (PLN).

§ 2. Definitions

  1. Ambassador — a Partner who has accepted these Rules in the Program Dashboard and has received a Code.
  2. Invited Salon — a Partner to whose Account an Ambassador’s Code has been assigned in accordance with § 4.
  3. Owner — a person holding the owner role on a Partner’s Account (including a person with the owner role in the Partner’s team).
  4. Code — an Ambassador’s individual referral code, visible in the Program Dashboard.
  5. Referral Link — a web address containing the Code, made available in the Program Dashboard.
  6. Program Dashboard — the “Referral program” section in Terminka Partner (the mobile app and the web panel).
  7. First Payment — the first paid invoice for the Invited Salon’s Subscription for an amount greater than zero, issued after the Code has been assigned.
  8. Program Period — 12 consecutive months counted from the day of the First Payment. The first month of the Program Period runs from the day of the First Payment to the day preceding the same day of the following month; subsequent months are counted in the same way.
  9. Reward — an amount credited to the Ambassador on the Invited Salon’s payments in accordance with § 6.
  10. Program Balance — the sum of Rewards available for use, reduced by amounts paid out, reserved for payout, converted into a Plan Discount, and by corrections and refunds.
  11. Plan Discount — a bonus in the form of a discount (rabat) on the plan applied to the Ambassador’s Subscription, obtained by converting the Program Balance in accordance with § 7.

§ 3. Ambassador

  1. Any Partner meeting the condition in § 1(5) may become an Ambassador, including a Consumer Partner. Holding a paid Subscription is not required.
  2. On behalf of a Partner, actions in the Program (accepting these Rules, sharing the Code, payout, conversion into a Plan Discount) may be performed only by the Owner.
  3. The Code and Referral Link are made available after these Rules have been accepted in the Program Dashboard. Terminka records the date of acceptance and the version of these Rules.
  4. Payout of Rewards in money is available only to an Ambassador who is a business holding a NIP and who issues an invoice in accordance with § 7(7)–(14). An Ambassador without a NIP may use the Program Balance only as a Plan Discount.
  5. The Ambassador is solely responsible for settling taxes and other public-law liabilities related to the Rewards received.

§ 4. Invited Salon and assignment of the Code

  1. A Partner meeting the condition in § 1(5) who has not previously paid for any Subscription may become an Invited Salon.
  2. The Code may be assigned:
    a) when registering the Partner’s Account — by entering it manually or by opening the Referral Link,
    b) after registration, in the Subscription section, until the First Payment.
  3. The Code cannot be assigned if an issued and unpaid invoice for a Subscription exists on the Account. Once that invoice has been paid or cancelled, assignment is possible on the terms in paragraph 2, provided the First Payment has not occurred.
  4. An Invited Salon may have only one Ambassador. From the moment of the First Payment, the assignment of the Code becomes permanent and cannot be changed.
  5. Referring oneself is prohibited. Referring oneself includes, in particular, a situation in which the Ambassador and the Invited Salon have a common Owner, the same NIP, the same telephone number or Owner’s e-mail address, or the payment is made with the same payment card.
  6. Terminka verifies the conditions in paragraph 5 when the Code is assigned, and the match of NIP and payment card — also at each payment by the Invited Salon. A payment in respect of which such a match is found gives no Reward or bonus under § 5(5).
  7. Terminka may remove the assignment of the Code before the First Payment if it was made in breach of these Rules.

§ 5. Benefits for the Invited Salon

  1. The Invited Salon receives a discount of 20% of the Subscription plan price for 3 months from the First Payment. The discount does not cover fees for additional users and locations or Additional Services, including SMS Balance top-ups.
  2. For an annual Subscription, the discount is granted once on the annual invoice, in an amount equal to 20% of the monthly price of the selected plan multiplied by 3.
  3. Change of plan during the discount period:
    a) with monthly payment — the discount applies until the end of 3 months from the First Payment and is calculated on the price of the new plan,
    b) when switching from monthly to annual payment — the unused months of the discount become a one-off discount on the annual invoice equal to 20% of the monthly price of the new plan for each remaining month,
    c) when switching from annual to monthly payment — the discount is not granted again.
  4. The Program discount cannot be combined with promo codes. Terminka applies whichever discount is more favorable to the Invited Salon throughout the entire period of its validity; where the value is equal, the Program discount applies.
  5. On the First Payment, the Invited Salon receives a bonus in the form of funds added to the SMS Balance in an amount corresponding to the price of 150 SMS messages according to the price list on the date the bonus is granted. The bonus is not payable or refundable in money.
  6. In the event of a full refund of the First Payment or the resolution of a dispute concerning that payment (chargeback) against Terminka, Terminka withdraws the unused part of the bonus under paragraph 5. A partial refund of the First Payment does not affect the bonus.
  7. The trial period is not a payment within the meaning of these Rules; the discount under paragraph 1 is counted from the First Payment.

§ 6. Ambassador Rewards

  1. For each payment by the Invited Salon for a period falling within the Program Period, the Ambassador receives a Reward of:
    a) 30% — for the first month of the Program Period,
    b) 15% — for months 2 to 12 of the Program Period. After the Program Period ends, Rewards are not credited on payments by that Invited Salon.
  2. The basis for calculating the Reward is the net amount (excluding VAT) paid by the Invited Salon for the Subscription, including fees for additional users and locations, after discounts. The basis does not include Additional Services, SMS Balance top-ups, or the part of an invoice covered by funds held on the Invited Salon’s account with the payment operator.
  3. The Reward rate is determined by the month of the Program Period in which the period covered by the payment begins. Additional charges during a month (e.g. on a change of plan) are settled at the rate for that month.
  4. A payment for an annual Subscription is divided into 12 equal monthly parts; each part is settled at the rate applicable to its month of the Program Period.
  5. A Reward becomes available 30 days after the date of payment, and for a part of an annual payment — 30 days after the later of: the date of payment or the first day of the month to which the given part relates. Until then the Reward is shown in the Program Dashboard as pending.
  6. Zero-amount invoices give no Reward.
  7. In the event of a refund of the Invited Salon’s payment or the resolution of a dispute concerning the payment against Terminka, the Reward on that payment is reduced in proportion to the amount refunded. If the Reward has already been paid out or converted into a Plan Discount, the Program Balance becomes negative and is offset against subsequent Rewards. Subject to § 8(3), Terminka does not demand repayment of a negative Program Balance in money.
  8. Rewards are rounded to the nearest grosz.
  9. Terminka may correct a Reward credited in error, stating the reason for the correction in the Program Dashboard.
  10. In the Program Dashboard, the Ambassador sees a list of Invited Salons, the status of each one’s Program Period, and the Rewards credited. Before the First Payment, the name of the Invited Salon is partially hidden. The Ambassador does not receive information on the Invited Salon’s Subscription plan, contact details or payment details.

§ 7. Use of the Program Balance

  1. The Ambassador may convert the available Program Balance into a Plan Discount or pay it out in money.

Plan Discount

  1. Any part of the available Program Balance may be converted, with no minimum amount and no NIP requirement. For every PLN 1 of Program Balance, the Ambassador receives PLN 1.30 of Plan Discount.
  2. The Plan Discount reduces the net amount of subsequent invoices for renewal of the Ambassador’s Subscription (including fees for additional users and locations). VAT is calculated on the amount after the discount. The discount is shown on the invoice as a discount.
  3. The Plan Discount does not cover the first purchase of a Subscription or Additional Services, including SMS Balance top-ups. If the Ambassador has no active Subscription, the discount will be applied from the first renewal.
  4. If the Plan Discount exceeds the invoice amount, the remainder is applied to subsequent invoices for renewal of the Subscription.
  5. If an invoice to which a Plan Discount was applied is cancelled or deemed uncollectible, the part of the discount used on it returns to the Ambassador’s disposal. A refund of payment for a paid invoice does not restore the discount.
  6. Conversion is irreversible. A Plan Discount is not payable, convertible into money, or transferable to another Account.

Payout

  1. Payout is possible when the available Program Balance is at least PLN 250, the company details on the Account contain a NIP, and the Program Balance is not negative. The request covers the entire available Program Balance. Only one request may be pending at a time.
  2. When the request is submitted, the request amount is reserved and cannot be converted into a Plan Discount.
  3. The basis for payout is an invoice issued by the Ambassador to: DOIT-BI Sp. z o.o., pl. Powstańców Śląskich 1/11, 53-329 Wrocław, NIP 8992959861.
  4. The request amount is a net amount. An Ambassador who is an active VAT payer adds VAT at the rate of 23%. An Ambassador exempt from VAT issues the invoice without VAT, stating the basis for the exemption. The subject of the service must be stated as: “Wynagrodzenie za polecenie w Programie poleceń Terminka” (in English: “Remuneration for a referral in the Terminka Referral Program”).
  5. The seller’s NIP on the invoice must match the NIP indicated in the company details on the Account at the time the request is submitted.
  6. The invoice is attached in the Program Dashboard by providing a KSeF number or uploading a PDF file (both may be provided), when submitting the request or later, as long as the request is awaiting processing. The PDF file may be at most 10 MB. The same KSeF number may be attached to only one request.
  7. Terminka pays the invoice amount by bank transfer to the bank account indicated on the invoice, within 14 days of receiving a correct invoice. The account of an active VAT payer should appear in the Polish VAT taxpayer register (white list).
  8. Terminka may reject a request, in particular where the invoice is incorrect or does not comply with these Rules, stating the reason in the Program Dashboard. After rejection, the request amount returns to the Program Balance.

§ 8. Rules of referring

  1. The Ambassador may share the Code and Referral Link in particular in person, on their own social media, on their own website, and in messages to persons who have consented to receive them.
  2. The following is prohibited in particular:
    a) sending unsolicited commercial information, including mass e-mails, SMS and instant messages, in breach of the provisions on the provision of services by electronic means and on electronic communications,
    b) giving false information about Terminka, the Program, or the benefits for the Invited Salon,
    c) impersonating Terminka, using Terminka’s marks in a way suggesting acting on its behalf,
    d) purchasing search engine advertising for keywords containing the name “Terminka”,
    e) creating fictitious Accounts, referring oneself, and other actions aimed at obtaining a Reward without an actual referral of a new Partner.
  3. In the event of a breach of these Rules, Terminka may suspend the crediting of Rewards, cancel Rewards credited in connection with the breach, block the Code, or exclude the Ambassador from the Program. Rewards paid out or converted into a Plan Discount in connection with the breach are subject to repayment or set-off.

§ 9. Personal data

  1. The controller of personal data processed in the Program is Terminka.
  2. The data is processed for the purpose of:
    a) performing the Program, including crediting Rewards, payouts and Plan Discounts (Article 6(1)(b) GDPR),
    b) fulfilling tax and accounting obligations, including storing invoices (Article 6(1)(c) GDPR),
    c) preventing abuse, including the verification under § 4(5)–(6), and establishing, pursuing and defending claims (Article 6(1)(f) GDPR).
  3. To a user who has entered a Code or opened a Referral Link after logging in, Terminka shows the Ambassador’s name, logo and town. To the Ambassador, Terminka shows the Invited Salon’s data to the extent specified in § 6(10). Terminka does not disclose any other data of the parties to each other.
  4. Detailed information on data processing is contained in the Terminka Privacy Policy.

§ 10. Duration, changes and termination of the Program

  1. The Program is run for an indefinite period.
  2. Terminka may amend these Rules or terminate the Program for important reasons, in particular legal, tax, technical or business reasons, by giving notice in the app, on the website or by e-mail at least 30 days in advance.
  3. An amendment to these Rules does not affect Rewards credited on payments made before the date it takes effect, or a Plan Discount already granted.
  4. After these Rules are amended, the Code and Referral Link are available after the new version has been accepted in the Program Dashboard.
  5. After the Program ends, new Codes are not assigned. Rewards on payments made before the date of termination become available on the existing terms, and the available Program Balance may be paid out or converted into a Plan Discount within 90 days of the date of termination.
  6. Deletion of the Ambassador’s Account ends their participation in the Program. Unused Program Balance and Plan Discount expire, except for the amount of a payout request submitted before the Account was deleted.
  7. After the Invited Salon’s Account is deleted, Rewards on its payments are no longer credited.

§ 11. Complaints

  1. Complaints concerning the Program should be submitted to support@terminka.com.
  2. Complaints are handled within up to 14 business days.

§ 12. Final provisions

  1. These Rules are governed by the law of the Republic of Poland.
  2. These Rules are available in the Program Dashboard and at terminka.com/legal/referral-program.
  3. Translations of these Rules into Ukrainian and English are for information purposes only. In the event of discrepancies, the Polish version prevails.