Terminka Terms of Service

(applies to the “Terminka Partner” and “Terminka” applications; payments for Partner Services are not processed in the application unless expressly stated otherwise)

March 20, 2026

1. General provisions

  1. These Terms of Service (“Terms of Service”) set out the rules for using services provided electronically by DOIT-BI Sp. z o.o., with its registered office in Wrocław, pl. Powstańców Śląskich 1/11, 53-329 Wrocław, KRS 0001034827, NIP 8992959861, REGON 525250584, operating under the Terminka brand (“Terminka”, “we”), through the Terminka Partner and Terminka mobile applications, the terminka.com website, and related communication and offer presentation channels (the “Services”).

  2. Terminka can be contacted by e-mail at support@terminka.com or by phone at +48 570 704 956. For matters related to personal data protection, you may also contact us at rodo@terminka.com.

  3. Acceptance of the Terms of Service means that an agreement for the provision of electronic services is concluded between the user and Terminka.

  4. These Terms of Service define the rules for using the Services by both Partners and Clients, including the rules for using paid features made available to Partners.

2. Definitions

For the purposes of these Terms of Service, the following terms shall have the meanings set out below:

Terminka – DOIT-BI Sp. z o.o. with its registered office in Wrocław, operating under the Terminka brand.

Partner – an entrepreneur, salon, practice, studio, service point, or a person carrying out a professional activity, using Terminka Partner to organize work, manage an offer, and serve Clients.

Client – a person using the Terminka application, website, or other Terminka channels to search for a Partner’s offer, contact a Partner, or make a Booking.

Partner Application / Terminka Partner – software and service for Partners provided by Terminka as a web panel and mobile applications, enabling in particular the management of the Profile, offer, calendar, staff, Bookings, communication with Clients, reminders, promotional coupons, Subscription, and Additional Services.

Client Application / Terminka – an ecosystem of channels for Clients provided by Terminka, including the website, mobile applications, and other modules and channels used to browse Partners’ offers, contact a Partner, discover local services, and make Bookings.

Account – a set of data, settings, and resources assigned to a user, enabling the use of selected Service functions.

Profile – a Partner or Client profile created in the Terminka System.

Booking – an order placed by a Client for a service with a Partner through Terminka or another channel made available by the Partner within the Terminka System.

Partner Panel – the part of the Services available to the Partner, used to manage the offer, availability, staff, communication, and other features available within a given plan.

Subscription – a paid access plan to Terminka Partner features purchased by the Partner under the terms set out in the Terms of Service, price list, special offer, individual offer, or purchase interface.

Additional Services – paid features and services offered to the Partner outside the basic scope of the Subscription, including in particular additional SMS messages, SMS balance top-ups, or other features indicated in the current price list or in the application.

Promotional Coupon – a discount mechanism made available to the Partner in Terminka Partner, allowing the Partner to grant a Client a discount or another benefit under conditions specified by the Partner.

SMS Balance – prepaid funds available in the Partner’s Account, used to settle the cost of additional SMS messages sent by the Partner through Terminka.

Partner Services – all services offered by the Partner through Terminka or presented in the Partner’s Profile. The Partner is solely responsible for their performance, quality, legality, compliance with the description, and price.

User – a Partner or a Client.

3. Scope and nature of the Services

  1. Terminka provides technological tools supporting Partners in calendar management, work organization, client relationship handling, offer presentation, and communication related to visits.

  2. Terminka may enable the Partner to present the Profile, offer, contact details, price list, hours of availability, graphic materials, and other content in the application, on the website, and through other Terminka channels.

  3. A Partner may use Terminka in particular:

  • with the online Booking function enabled, or

  • in a model where only the Profile and contact details are presented without active online Booking.

  1. Terminka is not a party to the agreement for the provision of services concluded between the Partner and the Client and is not responsible for the performance of the Partner Service, its quality, legality, price, or compliance with its description.

  2. Under the current operating model, Terminka does not act as an intermediary in payments for Partner Services provided to Clients unless expressly stated otherwise.

  3. At the same time, Terminka may make its own paid features and services available to Partners, including Subscription, Additional Services, SMS balance top-ups, and the Promotional Coupon function.

  4. Terminka does not charge commission based on the number of Bookings, number of visits, or first visits of a Client unless expressly stated otherwise in a separate offer or price list.

  5. The scope of available features may depend on the selected plan, implementation stage, special offer, promotion, or individual arrangements with the Partner.

4. Conditions of use

  1. Use of the Services requires a device with Internet access and an up-to-date version of the application or browser.

  2. An Account may only be used by persons authorized by the Partner or by the Client themselves.

  3. The following is prohibited:
    a) providing unlawful content,
    b) infringing third-party rights,
    c) attempting unauthorized access to Terminka systems,
    d) circumventing technical security measures,
    e) using the Services in a manner that disrupts their operation,
    f) sending spam to Clients or other users.

  4. The Partner and the Client undertake to use the Services in accordance with the law, the Terms of Service, and good practices.

5. Registration and Account

  1. The Partner may independently create an Account and independently complete the Profile and offer in the Partner Panel.

  2. A Client may create an Account or use selected features that do not require full registration, if such features are available.

  3. The User is responsible for the accuracy of the data provided, the security of access to the Account, and the confidentiality of the password.

  4. Terminka may suspend or delete an Account in the event of a serious breach of the Terms of Service or the law.

  5. At the Partner’s request or with the Partner’s consent, Terminka may additionally provide implementation support, including the technical creation of the Partner’s Account and the initial completion of the Partner’s Profile, including adding information about the business, services, prices, service duration, contact details, and other offer elements based on materials or sources indicated by the Partner.

  6. If the option referred to in paragraph 5 is used, the Partner is responsible for the truthfulness, completeness, accuracy, and legality of the data and materials provided to Terminka.

  7. After the first login, the Partner is required to change the temporary password, if one was issued, and to promptly verify the correctness of the data assigned to the Account and Profile.

5A. Subscription, payments, and Partner settlements

  1. Use of Terminka Partner may be subject to payment in accordance with the current price list made available to the Partner in the application, service, purchase process, special offer, or individual offer.

  2. The standard Subscription price is PLN 89 net per month for the first user and PLN 15 net per month for each additional user, unless the current price list, special offer, or individual arrangements provide otherwise.

  3. Unless expressly stated otherwise, all prices indicated in the Terms of Service are net prices and will be increased by the applicable VAT.

  4. Within the Subscription, the Partner may use the Terminka Partner features available in a given plan, including one SMS reminder sent 24 hours before a confirmed visit.

  5. Additional SMS messages beyond the scope covered by the Subscription are settled at the rate of PLN 0.10 net per 1 SMS sent to a Polish phone number, unless the current price list provides otherwise.

  6. Additional SMS messages may be settled using the SMS Balance topped up by the Partner via a payment operator made available by Terminka, in particular Stripe.

  7. The Partner may make payments for the Subscription or Additional Services using payment methods made available in a given sales channel, including payment cards, Google Pay, or other methods indicated by Terminka or the payment provider.

  8. If the purchase of a Subscription or Additional Services is made through an app store, payment operator, or another third party, the regulations and terms of that provider may also apply.

  9. At the Partner’s request, Terminka shall issue a VAT invoice in accordance with applicable tax regulations, based on the data provided by the Partner.

  10. Failure to pay for the Subscription, lack of funds in the SMS Balance, or unsuccessful payment authorization may result in restricted access to paid features or suspension of additional SMS sending until the outstanding amounts are settled.

  11. Terminka does not charge Clients for Partner Services under the current operating model unless expressly stated otherwise.

6. Bookings, communication, and visit organization

  1. A Booking is made through the Terminka application or another channel of the Terminka System made available for this purpose. Confirmations and reminders may be sent by e-mail, SMS, or push notification.

  2. The scope, number, and type of messages sent in connection with a Booking may depend on the Subscription plan, the Partner’s settings, and the available SMS Balance.

  3. Unless the current plan or offer provides otherwise, one SMS reminder sent 24 hours before a confirmed visit is included in the Subscription. Additional SMS messages are paid in accordance with §5A.

  4. The Partner undertakes to keep information about services, prices, visit durations, and available time slots up to date.

  5. The Partner is responsible for ensuring that the terms of providing the Partner Service, including the price and duration of the visit indicated in the Profile, are consistent with the Partner’s actual offer.

  6. The Partner undertakes to carry out visits in accordance with the confirmed schedule and, if unable to do so, to promptly contact the Client through an available communication channel and inform them of the change.

  7. The rules for cancelling or changing a visit are determined by the Partner. If the Partner does not specify their own rules, it is assumed that a Booking may be cancelled until the visit begins.

  8. Terminka sends technical and transactional messages. Marketing communication is carried out solely on the basis of the appropriate consent, if such consent is required.

6A. Promotional Coupons

  1. Terminka may make available to Partners the function of creating, publishing, and handling Promotional Coupons in Terminka Partner.

  2. The Partner independently determines the terms of a Promotional Coupon, including in particular its value, scope of application, validity period, usage limits, and the services covered by the Coupon, if the relevant function is available in the application.

  3. The Partner bears sole responsibility for the content, legality, terms of fulfillment, and business effects of Promotional Coupons made available to Clients.

  4. Terminka provides only a technical tool for handling Promotional Coupons and is not responsible for the Partner’s decision to grant a discount or for the performance of a Partner Service covered by a Coupon.

  5. Unless expressly stated otherwise, the use of a Promotional Coupon reduces the price of the Partner Service at the time of Booking, but does not mean that payment for the service is made through Terminka.

7. Publication of the Partner Profile and Partner materials

  1. Terminka may publish the Partner’s name, logo, business description, photos, price list, contact details, hours of availability, and other materials provided by the Partner or entered by the Partner in the Partner Panel, to the extent necessary to present the Profile and offer in the Terminka System.

  2. The Partner represents that they have the rights or appropriate consents to use the materials provided to Terminka and to publish them in accordance with paragraph 1.

  3. The Partner grants Terminka a non-exclusive, royalty-free right to use the materials referred to in paragraph 1 solely for the purpose of presenting the Profile, offer, and Terminka features.

8. Personal data and privacy

  1. The rules for processing personal data are described in the Terminka Privacy Policy and, in relation to the Partner, in the Data Processing Agreement (DPA).

  2. To the extent that Terminka processes the Partner’s client data on the Partner’s behalf, the Data Processing Agreement (DPA) concluded in electronic form shall apply.

  3. The Partner undertakes to fulfill information obligations toward its clients and to process only the data necessary to carry out the visit and use the Services.

  4. The Partner should not provide Terminka with special categories of personal data unless this is necessary, lawful, and appropriately protected.

9. Liability

  1. Terminka provides the Services in accordance with the law, the Terms of Service, and with due care.

  2. Terminka shall not be liable for:
    a) the performance and quality of the Partner Services,
    b) damage resulting from improper use of the Services by the user,
    c) interruptions caused by force majeure, failures of independent providers, or maintenance works.

  3. The Partner bears sole responsibility for the truthfulness of the offer description, the qualifications of the staff, the legality of the services provided, the content of Promotional Coupons, the accuracy of prices, availability, and dates, and the compliance of the conducted business with the law.

  4. If a third-party claim against Terminka results from unlawful content, materials, Promotional Coupon terms, the offer, or the Partner’s actions, the Partner shall be liable to Terminka for the resulting damage to the extent permitted by law.

10. Complaints and termination of the agreement

  1. Complaints regarding the Services should be submitted to support@terminka.com or via the form available in the application, if such form has been made available.

  2. Complaints are reviewed within 14 business days unless applicable law requires a shorter period.

  3. The Client may terminate the agreement for the use of the Services by deleting the Account or discontinuing the use of features that do not require registration.

  4. The Partner may terminate the agreement by deleting the Account or by contacting Terminka.

  5. Terminka may terminate the agreement for important reasons, in particular in the event of a serious breach of the law or the Terms of Service, with an appropriate notice period or with immediate effect in the case of obvious abuse.

  6. Deleting the Partner’s Account does not release the Partner from the obligation to settle amounts due that arose before the date of termination.

11. Changes to the Terms of Service

  1. Terminka may amend the Terms of Service for legal, organizational, technical, or functional reasons.

  2. Terminka will inform users of material changes through the application, service, or e-mail with appropriate notice.

  3. Continued use of the Services after the changes take effect means acceptance of the new wording of the Terms of Service.

  4. A User who does not accept the changes may terminate the agreement before the date on which the changes take effect.

12. Governing law and final provisions

  1. The law of the Republic of Poland shall apply to the Terms of Service.

  2. Disputes with Partners shall be resolved by the court having jurisdiction over Terminka’s registered office, subject to mandatory provisions of law.

  3. In relations with consumers, the relevant consumer protection laws shall apply.

Annex A — Provisions for Partners

  1. The Partner publishes only truthful information about services, prices, duration, and availability and is responsible for its accuracy, legality, and compliance with the law.

  2. The above rules also apply to data and materials provided by the Partner to Terminka for the technical creation of the Account, completion of the Profile, or preparation of the offer, if the Partner uses this support option.

  3. To the extent that Terminka processes the Partner’s client data on the Partner’s behalf, the Data Processing Agreement (DPA) concluded in electronic form shall apply.

  4. The Partner may use integrations and additional functions made available by Terminka, including calendars, SMS, Promotional Coupons, SMS Balance, and other functions available in a given plan. The Partner is responsible for the legality of the way these functions are used, their configuration, and their consistency with the Partner’s own offer.

  5. It is prohibited to mislead, infringe third-party rights, spam clients, or store sensitive data without an appropriate legal basis and data minimization.

Annex B — Provisions for Clients

  1. The rules for cancelling and changing visits are determined by the Partner.

  2. Terminka does not collect payments from Clients for Partner Services and does not intermediate such payments under the current operating model unless expressly stated otherwise.

  3. The Partner is responsible for the performance of the service, its terms, and communication concerning a specific visit.

  4. Terminka may send Clients technical messages regarding a Booking, including confirmations and reminders.

Annex C — Special offer for the first 50 Terminka Partners

  1. This Annex sets out the terms of a temporary special offer made available by Terminka to the first 50 Partners qualified to participate.

  2. Under the special offer, the Partner receives the possibility to use Terminka for a period of 6 months without Subscription fees.

  3. The special offer may also include initial completion of the Profile, assistance with launching the Account, and a short demo after activation.

  4. The 6-month period is counted from the date of activation of the Partner’s Account or from another date expressly indicated to the Partner by Terminka.

  5. Using the special offer does not require linking a payment card at the time of application.

  6. After the 6-month period expires, Terminka does not automatically collect any charges unless the Partner gives separate consent to continue using paid services under new terms.

  7. Additional SMS messages beyond the scope covered by the special offer may be charged in accordance with the current price list if the Partner chooses to activate such services.

  8. Terminka reserves the right to end the special offer once the place limit has been exhausted.

Effective date of the Terms of Service: 17.03.2026
Version: 2.0 (EN)