Terminka Terms of Service

1. This Terms of Service document (the “Terms”) defines the rules for using the electronic services provided by DOIT-BI Sp. z o.o. with its registered office in Wrocław, pl. Powstańców Śląskich 1/11, 53-329 Wrocław, KRS 0001034827, NIP 8992959861, REGON 525250584, operating under the brand Terminka (hereinafter: “Terminka”, “we”), through the mobile applications Terminka Partner (for Partners) and Terminka (for Clients) as well as the website terminka.com (collectively: the “Services”).

2. Contact: privacy@terminka.com, tel.: +48 570 704 956.
   We have appointed a Data Protection Officer, who may be contacted via e-mail: rodo@terminka.com or in writing at the address indicated above.

3. By accepting the Terms (checkbox during registration/login/installation), the user enters into an agreement with Terminka for the provision of electronic services.

• Terminka – DOIT-BI Sp. z o.o., with its registered office in Wrocław, at: pl. Powstańców Śląskich 1/11, 53-329 Wrocław, entered into the register of entrepreneurs kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under KRS number 0001034827, NIP 8992959861, REGON 525250584.

• Partner – a salon, studio, or self-employed professional using Terminka Partner.

• Partner Application / Terminka Partner – software and services for Partners provided by DOIT-BI Sp. z o.o. under the Terminka brand, available as a web panel (terminka.com/partner) and mobile apps for iOS and Android. It enables service operations: profile and offer configuration, managing schedules and bookings, confirming/rescheduling appointments, sending reminders (push/e-mail/SMS), managing clients and staff, calendar integrations, and sharing booking links and widgets. The system facilitates information exchange between Partner and Client to arrange services and manage the Partner’s workflow; it is not a marketplace and does not accept payments on behalf of Partners.

• Client – a person using the Terminka application to browse services and book appointments with a Partner.

• Client Application / Terminka System – the ecosystem of client-facing channels provided by DOIT-BI Sp. z o.o. under the Terminka brand: the website terminka.com, mobile apps for iOS and Android, and modules embedded on Partners’ websites and social profiles. The system allows Clients to discover local service providers, check availability, book and modify appointments, receive confirmations and reminders (push/e-mail/SMS), save visits to their calendar, and view service locations on a map.

• Account – a set of resources and settings associated with a user.

• Profile – a profile created by a Client or Partner within the Terminka/Terminka Partner System, allowing identification and use of Application features (including booking overview, notification preferences, saving appointments to a calendar).

• Booking – a reservation request for a Partner’s service submitted by a Client.

• Partner Panel – the part of the Services available to Partners (managing the offer, schedules, and bookings).

• User – a Client or a Partner.

• Terms – these Terms of Service governing the use of the Terminka/Terminka Partner Client and Partner Applications and related services.

• Terminka Services – services provided by Terminka to the Client, in particular enabling access to the Terminka System, browsing Partners, viewing offers, creating and managing Bookings, receiving confirmations and reminders (push/e-mail/SMS), and auxiliary functions such as saving visits to the calendar or displaying Partner locations. Terminka does not accept payments on behalf of Partners (unless explicitly stated otherwise).

• Partner Service / Partner Services – any services offered by Partners through the Terminka System, including but not limited to services in beauty (hairdressing, cosmetics, barber), wellness and SPA, sports/fitness, education/training, repair/service, and others indicated by the Partner. The Partner is solely responsible for the performance and quality of the Partner Service.

1. Terminka provides IT tools for publishing the Partner’s offer and handling bookings, as well as a Client application for searching and arranging appointments.

2. Terminka is not a party to the service agreement between the Partner and the Client and is not responsible for the quality, timeliness, or conformity with the description of the Partner’s services.

3. In this version of the Terms, we do not provide in-app payments, we do not operate a marketplace, and we do not offer a coupon system.

Using the Services requires a device with Internet access and an up-to-date version of the application/browser. Only authorised persons may use an account. The Client declares that they are at least 18 years old. The following are prohibited: providing unlawful content, infringing third-party rights, circumventing security measures, reverse engineering, overloading the infrastructure.

1. The Partner creates an Account by providing, among others, company/name, VAT/NIP, REGON, and contact details; they may add staff and assign permissions.

2. The Client may create an Account or use functions that do not require registration (if available).

3. The User is responsible for the accuracy of the data provided and for securing access to the Account (including password and devices).

4. Terminka may suspend or delete an Account in the event of a gross violation of the Terms or applicable law.

1. A Booking is made through the Terminka application; confirmations and reminders may be sent via e-mail/SMS/push.

2. The rules for cancelling/rescheduling an appointment are set by the Partner (e.g., minimum notice period).
   If no such rules are defined, cancellation is possible until the start time of the appointment.

3. Terminka sends technical and transactional messages; marketing communication is provided only with the user’s consent.

1. If the review feature is available, the Client may publish ratings/comments regarding the Partner’s services.

2. Content that is unlawful, vulgar, or infringing personal rights may be removed or hidden.

3. The Client grants Terminka a non-exclusive, royalty-free licence to distribute the published reviews within the scope of the Services.

1. The rules for data processing are described in the Terminka Privacy Policy.

2. Data deletion: in the Terminka Partner / Terminka application: Profile → Personal profile settings → Delete account.
   Alternatively, you may submit a request from the e-mail address associated with the account to privacy@terminka.com.

3. A detailed description of the data deletion process and exceptions can be found at
   Account and data deletion page.

4. With respect to Client data collected by the Partner in Terminka Partner – Terminka acts as a data processor; the
   DPA (concluded electronically) applies.

5. The Partner undertakes to fulfil information obligations towards their clients and to process only the data necessary to perform the appointment.

1. The software, trademarks, and content within the Services are protected by law.

2. Terminka grants the user a non-exclusive, revocable licence to use the application to the extent necessary for using the Services.

3. Copying, modifying, or decompiling the software is prohibited, except where permitted by law.

1. Terminka is responsible for providing the Services in accordance with the law and these Terms, with due care.

2. We are not liable for:
   (a) services provided by the Partner;
   (b) damage resulting from improper use of the Services;
   (c) interruptions caused by force majeure, failures of independent providers, or maintenance work.

3. The Partner bears sole responsibility for the accuracy of the offer description, the qualifications of their staff, and the compliance of the provided services with applicable law.

1. The User may terminate the agreement at any time by deleting the Account directly in the application
   (Profile → Personal profile settings → Delete account); contacting support is an additional channel.

2. Terminka may terminate the agreement for valid reasons (e.g., gross violations of the law/Terms) with 14 days’ notice, or with immediate effect in cases of obvious abuse.

3. The consequences for data are described in the Privacy Policy and (for Partners) the DPA.

1. Complaints regarding the Services should be submitted to sales@terminka.com or via the form available in the application.

2. We review complaints within 14 business days.

3. Disputes concerning services provided by the Partner must be addressed directly to the Partner.

1. We may amend the Terms for legal, organisational, or functional reasons.

2. We will inform users about material changes via the application/website with at least 14 days’ notice; continued use after that date constitutes acceptance of the changes.

3. A User who does not accept the changes may terminate the agreement before the amendments take effect.

1. For the iOS application, the Apple Media Services Terms and the standard Apple EULA also apply; Apple is not a party to the agreement and is not responsible for the Services or support.

2. Google is not a party to the agreement; Google Play policies apply with respect to the distribution of the application.

1. These Terms are governed by the laws of the Republic of Poland.

2. Disputes with Partners shall be resolved by the court having jurisdiction over the registered office of Terminka, subject to mandatory applicable laws.

3. In relations with Consumers, the relevant consumer protection laws apply; the Consumer may use out-of-court dispute resolution methods (including the EU ODR platform).

1. Offer and content. The Partner publishes only accurate information regarding services, prices, duration, and availability; the Partner is responsible for keeping this information up to date and compliant with the law (including holding required professional qualifications).

2. Data and DPA. The Partner confirms the conclusion of the Data Processing Agreement
   (Annex: DPA) in electronic form and the fulfilment of information obligations towards their clients.

3. Staff and permissions. The Partner manages employee access and is responsible for their actions within the Panel.

4. Integrations. The Partner may enable integrations (e.g., calendars, SMS); the Partner is responsible for legality and configuration.

5. Prohibitions. It is prohibited to mislead users, violate the rights of third parties, send spam to clients, or store sensitive data without a legal basis and proper data minimisation.

1. Bookings. The rules for cancellations/changes are determined by the Partner; Terminka does not charge fees and does not mediate in in-app payments in this version of the Terms.

2. Liability. The Partner is responsible for performing the service; Terminka is not liable for the quality of the Partner’s services.

3. Reviews. By adding a review, the Client commits to accuracy and compliance with the law; Terminka may moderate content in accordance with section 7.

Effective date: 07.11.2025
Version: 1.0 (EN)