1. General provisions
This Privacy Policy explains how DOIT-BI Sp. z o.o., with its registered office in Wrocław, pl. Powstańców Śląskich 1/11, 53-329 Wrocław, KRS 0001034827, NIP 8992959861, REGON 525250584, operating under the Terminka brand (“Terminka”, “we”, “us”), processes personal data in connection with the use of the Terminka Partner and Terminka applications, the terminka.com website, and related services and communication channels.
It is important to us to clearly explain what data we collect, why we do it, who we may share it with, and what rights users have. We process data in accordance with the GDPR and applicable Polish law.
2. Data controller and contact
The controller of personal data is DOIT-BI Sp. z o.o. operating under the Terminka brand.
Contact details:
DOIT-BI Sp. z o.o.
pl. Powstańców Śląskich 1/11
53-329 Wrocław
Poland
General contact:
support@terminka.com
+48 570 704 956
For matters related to personal data protection, you may contact us at:
rodo@terminka.com
3. Who this Policy applies to
This Policy applies to two main groups of users:
- Partners, meaning business users who use Terminka Partner,
- Clients, meaning individuals who use Terminka or other Terminka channels to browse offers, contact a Partner, or make a booking.
4. What role Terminka plays
Depending on the situation, Terminka may act as a data controller or as a data processor. We act primarily as a controller when we process data related to Partner and Client accounts, as well as data needed for service security, analytics, user support, product development, and the Partner’s settlements with Terminka.
In turn, in the case of Partner client data handled in Terminka Partner, Terminka generally acts as a data processor. This means that the Partner remains the controller of that data and independently decides on the purposes and means of its processing in connection with the provision of its own services, while Terminka processes it on the Partner’s behalf in accordance with the Data Processing Agreement (DPA).
5. Where we get data from
We receive personal data from various sources. Most often, you provide it to us directly when you create an account, complete your profile, contact us, or use the functions of the application and the service.
In some cases, data may also come from other users, for example when a Client makes a booking with a Partner. We may also receive data from additional services and providers you use within Terminka, such as login providers, SMS providers, or payment providers for paid features. Some information is also collected automatically while you use the services, for example in the form of system logs, technical data, device identifiers, or analytics data.
6. What data we may process
The scope of data depends on which part of Terminka you use and for what purpose. This may include in particular:
- identification and contact data,
- account and profile data,
- data related to bookings,
- communication data,
- user preferences and settings,
- billing data related to the Partner’s use of paid Terminka features,
- technical data, including device identifiers, IP address, logs, cookies, and diagnostic data.
The more detailed scope of data relating to Partners and Clients is described further below in separate sections of this Policy.
7. For what purposes and on what basis we process data
We process personal data primarily in order to provide and develop our services. This includes maintaining user accounts, handling bookings, communication related to visits, technical support, system security, analytics, and the development of product features.
In the case of Partners, we also process data needed for:
- settlements with Terminka,
- issuing invoices,
- handling paid features such as subscriptions or additional services.
The legal basis for processing data is most often:
- performance of a contract or steps taken prior to entering into a contract,
- a legal obligation binding on us,
- our legitimate interest,
- consent — where required in a given situation.
If processing is based on consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.
8. Who we may share data with
Data may be shared with entities that support us in providing services. These include in particular:
- hosting and cloud providers,
- analytics and product tool providers,
- login providers,
- SMS and e-mail providers,
- payment providers for paid Terminka features,
- entities providing technical, accounting, legal, security, or operational support,
- public authorities, if such an obligation arises from legal provisions.
We publish a detailed and up-to-date list of processors separately in a dedicated list of subprocessors.
9. Transfers outside the EEA
Some of our providers may process data outside the European Economic Area. In such cases, we ensure that data transfers take place in accordance with the GDPR and with appropriate safeguards, such as standard contractual clauses or other permitted legal mechanisms.
10. How long we retain data
We retain data only for as long as necessary to achieve the purpose for which it was collected. Data related to the account and the use of services is retained for the duration of the agreement and then for the period needed for settlements, complaint handling, the assertion or defense of claims. Accounting and billing documents are retained for the period required by law. Technical data and security logs are retained for a limited period, unless a longer period is justified by security reasons or legal obligations. Data processed on the basis of consent is retained until that consent is withdrawn. Partner client data processed by us as a processor is retained in accordance with the Partner’s instructions and the rules described in the DPA.
11. What rights you have
You have the right to:
- access your data,
- rectify your data,
- erase your data,
- restrict processing,
- data portability,
- object to processing based on our legitimate interest,
- withdraw consent, if processing is based on consent.
To exercise your rights, you may contact us at:
support@terminka.com
or
rodo@terminka.com
You also have the right to lodge a complaint with the President of the Personal Data Protection Office in Poland.
12. Deletion of account and data
If you want to delete your account, you can do so directly in the application by using the relevant option in the profile settings, or you can contact us by e-mail from the address linked to your account.
After an account is deleted, we delete or anonymize the related data, unless we are obliged to retain part of it under the law or due to the need to defend against claims.
In the case of Partners, data export is also possible before deletion. Detailed rules for exporting and deleting Partner client data are also described in the DPA.
13. Automated decision-making
We do not make decisions concerning users that produce legal effects based solely on automated processing.
However, we may use limited profiling mechanisms, for example to better adapt functions, content, or communication to the way services are used. Such activities are based on our legitimate interest and do not produce legal effects for the user.
14. Data security
We care about the security of personal data and apply appropriate technical and organizational measures. These include, among other things, transmission encryption, access control, permission management, event monitoring, backups, and incident response procedures.
Access to data is granted only to those persons and entities who need it to perform their duties.
We also use trusted providers of infrastructure, analytics, communication, and payment services who ensure appropriate data protection conditions in accordance with applicable standards and service terms.
If payments for paid Terminka features are processed by an external payment provider, Terminka does not store full payment card details.
15. Cookies and similar technologies
On the Terminka service, we use cookies and similar technologies that help us:
- ensure the proper functioning of the website,
- maintain the user session,
- better understand how the service is used,
- develop our services.
In mobile applications, we may also use technologies such as SDKs, device identifiers, or other technical identifiers if they are needed for:
- analytics,
- security,
- login,
- diagnostics.
Some of these technologies are necessary for the operation of the service and applications. Others serve analytics or functionality purposes and may require your consent. You can manage cookie settings through the consent banner or your browser settings. Limiting the use of cookies may affect the operation of some service functions.
Additional information about cookies can also be found on educational websites devoted to this topic, such as aboutcookies.org or cookiecentral.com/faq/.
16. Mobile application permissions and device data
Depending on the application’s functions, we may request access to selected device permissions. This may concern:
- contacts, if the Partner wants to import a client database from the phone on a one-time basis,
- notifications, if the user wants to receive reminders and messages,
- the camera or gallery to add a photo,
- geolocation when searching for services nearby,
- device storage needed to save local settings.
The scope of permissions used depends on the operating system, device settings, and which functions the user actually uses.
17. Partners (Terminka Partner)
In the case of Partners, we process data needed to create and maintain the account, configure the profile, manage the offer, staff, work schedule, and bookings.
This may include, among other things:
- company and account user identification data,
- contact data,
- business profile data,
- information about services, price lists, and promotional coupons,
- staff data,
- technical data related to the use of the application.
If the Partner uses paid Terminka features, we also process data related to the Partner’s settlements with Terminka, such as:
- invoice data,
- payment identifiers,
- SMS Balance,
- billing reports concerning the subscription and additional services.
With regard to Partner client data entered into Terminka Partner, processing takes place in accordance with the processor role and the rules described in the DPA.
We process Partner data for the purposes of providing services, settlements, security, analytics, prevention of abuse, handling integrations and additional services, and — where applicable — Terminka’s own marketing.
18. Clients (Terminka)
In the case of Clients, we process data needed to create and maintain an account, use application features, search for services, make bookings, and communicate in relation to visits.
This may include, among other things:
- first and last name or nickname,
- e-mail address,
- phone number,
- login data,
- user preferences,
- booking history,
- notification settings,
- technical data necessary for the operation of the application or service.
If the Client gives appropriate consent, we may also process analytics data related to the use of the application or service in order to analyze how the product works, improve service quality, and develop features.
We process Client data primarily in order to provide services, handle bookings, ensure security, and develop product features. In the case of analytics data, marketing activities, or optional notifications, the legal basis for processing may be consent, where required.
19. Changes to the Privacy Policy
We may update this Privacy Policy for legal, organizational, or functional reasons. We will inform users about material changes in the application, on the website, or through another appropriate channel.
Effective date: 24.03.2026
Version: 2.0 (EN)